Legal

Terms of Use

Last updated: May 13, 2025
Contents

1. Acceptance of Terms

These Terms of Use ("Terms") govern your access to and use of the ProntoHub platform, website, and mobile applications (collectively, the "Service"), operated by ProntoHub ("we", "us", or "our"). These Terms constitute a legally binding agreement between you and ProntoHub.

By creating an account, registering an organisation, uploading applications, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of a legal entity, you represent that you have full authority to bind that entity to these Terms.

If you do not agree to these Terms in their entirety, you must immediately cease use of the Service and close your account.

2. Description of Service

ProntoHub is a closed, enterprise-grade mobile device management (MDM) platform. It enables verified organisations to securely distribute internally developed or licensed business applications to enrolled iOS and Android devices, manage device compliance, assign role-based access controls, and maintain comprehensive audit logs of application usage.

ProntoHub is not a public app store. It is a private distribution channel restricted to vetted organisations and their authorised personnel. The platform is not intended for, and must not be used for, general public distribution of applications to end consumers outside of an organisation's internal workforce or authorised user base.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will not be liable to you or any third party for any such modification, suspension, or discontinuation.

3. Account Registration

To access the Service, you must register for an account. You agree to:

  • Provide accurate, current, complete, and verifiable information during registration and throughout your use of the Service.
  • Promptly update your account information if it changes, to ensure it remains accurate at all times.
  • Keep your login credentials confidential and not share them with any third party.
  • Notify us immediately at support@prontohub.app upon becoming aware of any unauthorised access to or use of your account.
  • Accept full responsibility for all activities conducted under your account, whether authorised by you or not.
  • Not create accounts using false identities, automated methods, or for the purpose of circumventing a suspension or ban.

We reserve the right to refuse registration, suspend accounts, or require re-verification at any time if we reasonably believe submitted information is inaccurate, incomplete, or fraudulent.

4. Organisation Verification (Know Your Customer)

Because ProntoHub enables organisations to upload and distribute software applications to end-user devices, we apply a mandatory verification process — commonly referred to as Know Your Customer ("KYC") — before granting any organisation full access to the platform's distribution features. This process is in place to protect the integrity of the platform, the security of end users, and compliance with applicable laws.

4.1 Verification Requirements

All organisations seeking approval on ProntoHub must provide, at a minimum:

  • Legal entity documentation — proof that the organisation is a validly registered business, non-profit, government body, or other recognised legal entity (e.g. certificate of incorporation, business registration, or equivalent).
  • Authorised representative identity — government-issued photo identification for the individual submitting the organisation registration, confirming they are authorised to act on behalf of the entity.
  • Business purpose declaration — a clear description of the organisation's business activities and the intended purpose of the applications it intends to distribute through the platform.
  • Contact information — a verifiable primary business email address, physical business address, and phone number.
  • Website or digital presence — evidence of a legitimate online business presence where applicable.

We may request additional documentation at any stage of the verification process or at any subsequent point during your use of the Service. Failure to provide requested documentation within the stipulated timeframe may result in your application being declined or your account being suspended.

4.2 Verification Process

Upon submission, your organisation registration will be placed in a pending state and reviewed by ProntoHub administrators. We aim to complete the initial review within a reasonable timeframe, though we do not guarantee specific turnaround times. We reserve the right to:

  • Approve an organisation and grant access to distribution features.
  • Request additional information or clarification before making a determination.
  • Decline an organisation registration without being obligated to provide a specific reason.
  • Revoke a previously granted approval at any time if new information comes to light that would have affected the original determination.

4.3 Ongoing Compliance

Verification at the point of registration does not waive our right to conduct periodic or event-triggered re-verification. You agree to cooperate fully with any such process. Material changes to your organisation — including changes in ownership, legal structure, business purpose, or jurisdiction of operation — must be reported to us promptly. Failure to disclose such changes is a violation of these Terms.

4.4 No Guarantee of Approval

Submitting a KYC application does not guarantee approval. ProntoHub retains sole and absolute discretion over which organisations are admitted to the platform. We are not required to justify declined applications, and declined applicants have no legal claim against ProntoHub arising solely from a refusal to approve their organisation.

5. Eligible Applications Policy

ProntoHub is a controlled distribution platform. Not all applications are eligible for distribution through the Service. This section defines what types of applications are permitted and the standards they must meet.

5.1 Permitted Application Types

Only the following categories of applications may be uploaded and distributed through ProntoHub:

  • Internal business applications — software developed by or for an organisation, intended exclusively for use by that organisation's own employees, contractors, or authorised representatives in the course of their work duties.
  • Enterprise productivity and operational tools — applications that support legitimate business functions such as field operations, inventory management, internal communications, reporting, scheduling, logistics, or workforce management.
  • Licensed commercial business software — third-party commercial applications that the distributing organisation holds a valid enterprise licence to deploy internally to its own workforce.
  • Custom-built line-of-business applications — bespoke applications developed specifically to support the operational needs of the organisation or its industry vertical.
  • Internal training and compliance tools — applications used for employee onboarding, skills training, regulatory compliance training, or internal certification programmes.

Eligibility is assessed on a case-by-case basis. We reserve the right to require additional justification for any application upload that does not clearly fall within the above categories.

5.2 Internal Distribution Requirement

Applications distributed through ProntoHub must be intended solely for internal use within the uploading organisation and its authorised user base. Organisations must not use the platform to distribute applications to:

  • Members of the general public or end consumers with no affiliation to the organisation.
  • Users of a separate, unrelated legal entity unless that entity is a verified subsidiary, affiliate, or contractual partner formally documented in the organisation's profile.
  • Any person or group for commercial redistribution or resale purposes.

5.3 Minimum Application Standards

All applications uploaded to the platform must meet the following minimum standards:

  • The application must have a clearly defined and legitimate business purpose.
  • The application must not request device permissions beyond what is reasonably necessary for its stated function.
  • The application must not collect, transmit, or process user data in a manner that violates applicable privacy laws or the users' reasonable expectations.
  • The application must be free from malware, spyware, adware, ransomware, trojans, or any other malicious or deceptive code.
  • The application binary must match the version description provided by the uploading organisation.
  • The application must be compatible with the platform versions declared at the time of upload.

5.4 Notification of Changes

When uploading an updated version of an application, organisations must ensure that the update description accurately reflects changes made. Significant changes to an application's functionality, permissions, or data handling practices must be disclosed to ProntoHub prior to publication of the update, and may require re-review.

6. Prohibited Applications and Content

The following types of applications and content are strictly prohibited on ProntoHub. Uploading, distributing, or facilitating the distribution of any prohibited application is a material breach of these Terms and may result in immediate account suspension, permanent ban, and referral to appropriate law enforcement authorities.

6.1 Illegal and Unlawful Applications

Applications that, in whole or in part:

  • Violate any applicable federal, state, local, or international law or regulation, including but not limited to laws governing data protection, consumer protection, financial services, healthcare, and telecommunications.
  • Facilitate, enable, or are designed to assist in any criminal activity, fraud, money laundering, bribery, human trafficking, or exploitation.
  • Circumvent or are designed to circumvent legal access controls, digital rights management (DRM) systems, or licensing protections.
  • Constitute, facilitate, or promote illegal gambling, unlicensed financial services, or unlicensed regulated activities.
  • Violate sanctions laws or are intended for distribution to individuals, entities, or countries subject to applicable sanctions regimes.

6.2 Malicious and Deceptive Software

  • Applications containing viruses, worms, trojans, ransomware, spyware, adware, keyloggers, or any other form of malicious code.
  • Applications that misrepresent their identity, functionality, or origin to users.
  • Applications designed to harvest credentials, intercept communications, or conduct phishing operations.
  • Applications that silently collect or exfiltrate user data without the user's informed consent.
  • Applications that impersonate or falsely represent another company, product, or service.

6.3 Privacy-Violating Applications

  • Applications designed to conduct covert surveillance of device users, including stalkerware or any tool intended to monitor an individual without their knowledge and consent.
  • Applications that collect biometric data, location data, or communications content in excess of what is required for the stated business function and without appropriate disclosure.
  • Applications that sell, share, or monetise user data collected from the organisation's workforce to third parties without informed consent.

6.4 Consumer and Public-Facing Applications

  • Applications designed for or marketed to the general public as consumer products.
  • Social media platforms, consumer entertainment applications, or general-purpose consumer utilities that are not restricted to internal organisational use.
  • Applications whose primary purpose is consumer engagement rather than organisational operations.

6.5 Harmful and Offensive Content

  • Applications that contain, display, or distribute child sexual abuse material (CSAM) or any content that sexually exploits minors. Such applications will be reported immediately to relevant authorities including the National Center for Missing and Exploited Children (NCMEC) and law enforcement.
  • Applications promoting, glorifying, or facilitating violence, terrorism, or extremism.
  • Applications containing hate speech or content that promotes discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or national origin.
  • Applications that harass, defame, or intimidate specific individuals or groups.

6.6 Intellectual Property Infringing Applications

  • Applications that reproduce, distribute, or make available copyrighted works without authorisation from the rights holder.
  • Applications that infringe upon registered trademarks, trade secrets, or other proprietary rights of third parties.
  • Cracked, modified, or unlicensed versions of commercial software.

6.7 Circumvention and Security-Bypassing Applications

  • Applications designed to root, jailbreak, or otherwise bypass the security architecture of the host device's operating system.
  • Applications intended to bypass or undermine network security controls, firewalls, or organisational IT policies without authorisation.
  • Applications that exploit known security vulnerabilities in operating systems or third-party software.

7. Acceptable Use

In addition to the application-specific requirements above, you agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Service in any way that violates applicable local, national, or international laws or regulations.
  • Attempt to gain unauthorised access to any part of the Service, other accounts, or connected systems.
  • Interfere with or disrupt the integrity or performance of the Service or its infrastructure.
  • Use automated scripts, bots, or scrapers to access, query, or interact with the Service without prior written consent.
  • Reverse engineer, decompile, or disassemble any part of the Service or its underlying software.
  • Impersonate any person or entity or misrepresent your affiliation.
  • Circumvent, disable, or otherwise interfere with security-related features of the Service.
  • Use the Service to transmit unsolicited communications, spam, or promotional content.
  • Attempt to probe, scan, or test the vulnerability of any part of the Service or its infrastructure.

Violations of this section may result in immediate suspension or termination of your account and, where the conduct constitutes a criminal offence, referral to law enforcement.

8. Organisation Responsibilities

Organisations approved on ProntoHub bear direct and primary responsibility for all applications they upload, the accuracy of their account information, and the conduct of their administrators and staff members on the platform.

Specifically, each organisation is responsible for:

  • Ensuring that all applications uploaded comply with Section 5 (Eligible Applications Policy) and Section 6 (Prohibited Applications and Content) at all times, including after any updates.
  • Conducting their own internal review of applications before upload to confirm they are fit for purpose and lawful.
  • Managing user access rights responsibly — granting access only to individuals who require it, and revoking access promptly when employment or contractual relationships end.
  • Maintaining the accuracy of organisation profile information and promptly notifying ProntoHub of any material changes.
  • Ensuring that all devices enrolled by the organisation are owned or authorised by the organisation and that enrolled users have been informed of the monitoring and management capabilities enabled by the platform.
  • Complying with all applicable employment, privacy, and data protection laws in connection with their use of the platform, including any obligations to notify employees about device management policies.
  • Cooperating with any ProntoHub investigation into potential policy violations related to their organisation.

Organisations may not delegate, outsource, or otherwise transfer their responsibilities under these Terms to a third party without our prior written consent.

9. Representations and Warranties

By using the Service and uploading applications to the platform, you — and where applicable your organisation — represent and warrant on an ongoing basis that:

  • You are a validly existing legal entity (or an authorised representative thereof) with full power and authority to enter into and perform your obligations under these Terms.
  • All information provided to ProntoHub during registration, KYC verification, and ongoing use of the Service is and will remain true, accurate, and complete.
  • You hold all necessary rights, licences, consents, and permissions to upload, distribute, and make available each application you submit to the platform.
  • Each application you upload complies with all applicable federal, state, local, and international laws and regulations as of the date of upload and throughout its availability on the platform.
  • No application you upload contains malware, unauthorized data collection mechanisms, or any code designed to harm, deceive, or exploit end users or their devices.
  • You have obtained all necessary consents from your employees, contractors, and enrolled device users regarding the use of mobile device management capabilities on their devices.
  • Your use of the Service does not and will not violate any agreement to which you are a party or by which you are bound, including any employment agreements, licensing agreements, or non-disclosure obligations.
  • You are not subject to any sanctions, export control restrictions, or legal prohibitions that would prevent your use of the Service or your ability to distribute applications through it.

These representations and warranties are made at the time of registration and are deemed repeated each time you upload an application, update organisation information, or otherwise interact with the Service. A breach of any representation or warranty is a material breach of these Terms.

10. Enforcement and Monitoring

10.1 Platform Rights

ProntoHub reserves the right — but assumes no obligation — to:

  • Review any application uploaded to the platform for compliance with these Terms at any time, including prior to publication and at any point during its availability.
  • Request from an organisation the source code, technical documentation, privacy policy, or any other information about an application reasonably necessary to evaluate its compliance.
  • Remove or disable access to any application that we, in our sole discretion, determine violates these Terms, applicable law, or poses a risk to users or the platform.
  • Suspend or terminate an organisation's account for violations of these Terms, including violations discovered after initial KYC approval.
  • Report suspected illegal activity to relevant law enforcement agencies, regulatory bodies, or other authorities, and cooperate fully with any investigation.

10.2 No Endorsement of Applications

ProntoHub's review and approval of an organisation's KYC application or of a specific application upload does not constitute an endorsement, certification, or guarantee of that organisation or application. We are not in a position to comprehensively audit the functionality of every application uploaded to the platform, and approval does not represent a warranty that an application is safe, lawful, or fit for purpose.

10.3 Automated and Manual Scanning

We may employ automated tools, third-party services, or manual review processes to scan uploaded application binaries for known malware signatures, suspicious behaviour patterns, or policy violations. You consent to such scanning as a condition of using the platform's distribution features. Scanning does not guarantee the detection of all threats, and ProntoHub accepts no liability for undetected issues in uploaded applications.

10.4 Consequences of Violation

Where a violation of these Terms is identified, we may take one or more of the following actions depending on the nature and severity of the violation:

  • Issue a formal warning to the organisation administrator.
  • Require removal or modification of a non-compliant application within a specified timeframe.
  • Immediately remove the application from the platform without prior notice.
  • Suspend the organisation's ability to upload new applications pending an investigation.
  • Permanently suspend or terminate the organisation's account.
  • Disclose information to law enforcement or regulatory authorities as required or permitted by law.
  • Pursue civil remedies for damages suffered by ProntoHub as a result of the violation.

11. Reporting Violations

If you become aware of any application, organisation, or activity on the platform that you believe violates these Terms, applicable law, or poses a risk to users or third parties, we encourage you to report it promptly.

To submit a report, contact us at:

Please include as much detail as possible, including the name of the organisation or application in question and a description of the suspected violation. All reports are treated confidentially to the extent permitted by law. We will investigate all credible reports and take appropriate action. Submitting a report does not guarantee any specific outcome, and ProntoHub is not obligated to disclose the results of an investigation to the reporting party.

We prohibit retaliation against any person who, in good faith, reports a suspected violation. Making a false or frivolous report with the intent to harm another user or organisation is itself a violation of these Terms.

12. Your Content

You may upload content to the Service, including application binaries (APKs, IPAs), app metadata, screenshots, logos, version notes, and other materials (collectively, "Your Content"). You retain ownership of Your Content, subject to the licences granted herein and the restrictions set out in these Terms.

By uploading Your Content, you grant ProntoHub a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, reproduce, and display Your Content solely as necessary to operate and improve the Service. This licence terminates when Your Content is removed from the platform.

You represent and warrant that:

  • You own or have the necessary rights and licences to submit Your Content to the platform.
  • Your Content does not infringe any third-party intellectual property, privacy, or other rights.
  • Your Content complies with all applicable laws and does not contain malware, harmful code, or prohibited material as described in Section 6.
  • All application descriptions, version notes, and metadata accurately represent the application's actual functionality and content.

We reserve the right to remove any content that violates these Terms or that we determine, in our reasonable discretion, to be inappropriate, harmful, or inconsistent with the purpose of the platform.

13. Intellectual Property

The Service and all of its original content, features, design, and functionality — including but not limited to the ProntoHub name, logo, software, interfaces, and documentation — are owned by ProntoHub or its licensors and are protected by applicable intellectual property laws.

Nothing in these Terms grants you any right to use our trademarks, trade names, logos, or domain names without our prior written consent.

You may not copy, modify, distribute, sell, sublicence, or otherwise exploit any part of the Service or its proprietary content without our express written permission.

14. Third-Party Services

The Service may contain links to or integrations with third-party services or platforms. We do not endorse, control, or assume responsibility for the content, privacy practices, or terms of those third-party services. Your use of any third-party service is entirely at your own risk and subject to the applicable third-party terms and conditions.

Where an organisation uploads an application that incorporates third-party libraries, SDKs, or services, the organisation bears full responsibility for ensuring that such third-party components comply with these Terms and all applicable laws.

15. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, ProntoHub expressly disclaims all warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free from security vulnerabilities. We do not warrant that any defects will be corrected, or that the Service will meet your specific requirements.

ProntoHub does not create, develop, or control the applications uploaded by organisations on the platform. We expressly disclaim any responsibility for the content, functionality, safety, legality, or performance of third-party applications distributed through the Service. While we take reasonable steps to vet organisations and enforce our Eligible Applications Policy, we cannot and do not guarantee that every application on the platform is free from defects, vulnerabilities, or legal issues.

Your use of the Service and any applications obtained through it is entirely at your own risk.

16. Liability for Distributed Applications

ProntoHub operates as an infrastructure provider and distribution channel. We are not the developer, publisher, or licensor of the applications uploaded by organisations. Accordingly:

  • The organisation that uploads an application is solely and entirely responsible for that application — its content, functionality, security, accuracy, legality, and any harm it may cause to users or third parties.
  • ProntoHub shall not be held liable for any loss, damage, or harm arising from an end user's installation or use of an application uploaded by an organisation, except to the extent directly caused by ProntoHub's own gross negligence or wilful misconduct.
  • End users who install and use applications distributed through ProntoHub do so at their own risk and subject to the terms and policies of the distributing organisation.
  • Where an organisation is found to have distributed an application in violation of these Terms or applicable law, that organisation shall be liable for all resulting consequences and shall indemnify ProntoHub as provided in Section 18.

17. Limitation of Liability

To the fullest extent permitted by applicable law, ProntoHub and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, revenue, or business opportunities — arising out of or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

In no event shall our aggregate total liability to you for all claims related to the Service exceed the greater of (a) the total fees paid by you to ProntoHub in the twelve months immediately preceding the claim, or (b) one hundred United States dollars (USD $100).

Some jurisdictions do not permit the exclusion or limitation of certain liabilities, including liability for death or personal injury caused by negligence, or for fraud. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law, and nothing in these Terms shall be read to exclude liability that cannot lawfully be excluded.

18. Indemnification

You agree to indemnify, defend, and hold harmless ProntoHub and its officers, directors, employees, agents, contractors, and licensors from and against any and all claims, liabilities, damages, losses, penalties, fines, and expenses — including reasonable legal and professional fees — arising out of or in connection with:

  • Your use of or access to the Service.
  • Any application you upload to or distribute through the platform.
  • Your violation of these Terms or any applicable law or regulation.
  • Your violation of any third-party rights, including intellectual property rights, privacy rights, or consumer rights.
  • Any inaccuracy in the representations and warranties you have made to ProntoHub.
  • Any claim by an end user, regulatory authority, or third party arising from an application you have distributed through the platform.
  • Your failure to maintain appropriate consents from your employees or enrolled device users.

We reserve the right to assume exclusive control of the defence of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with our defence of such claims.

19. Termination

We may suspend or terminate your access to the Service at any time, with or without prior notice, for any reason, including but not limited to a breach of these Terms, failure to complete KYC requirements, or upload of a prohibited application.

You may terminate your account at any time by contacting us at support@prontohub.app. Upon termination, your right to access and use the Service will immediately cease, and we may delete or archive your account data in accordance with our data retention policies and applicable law.

Termination does not relieve you of obligations that accrued prior to the termination date, including indemnification obligations for applications previously distributed through the platform. Sections 9, 12, 13, 15, 16, 17, 18, 19, and 20 of these Terms shall survive termination.

20. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide notice via in-app notification or email to registered account holders.

Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of those updated Terms. If you do not agree with any changes, you must cease use of the Service and close your account. We recommend reviewing these Terms periodically.

21. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which ProntoHub operates, without regard to its conflict of law provisions. You agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Before initiating formal legal proceedings, you agree to contact us at legal@prontohub.app to attempt to resolve the dispute informally. We will make reasonable efforts to resolve disputes through good-faith negotiation within thirty (30) days of receiving written notice.

If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions shall continue in full force and effect.

22. Contact Us

For questions, legal notices, compliance reports, or any other enquiries regarding these Terms, please contact us:

We aim to respond to all legal and compliance enquiries within three (3) business days.