Privacy Policy

Overview

ProntoHub ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ProntoHub platform and mobile applications (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account information — your name, email address, and password when you register for an account.
• Organisation information — your organisation's name, logo, and other profile details you provide when creating or managing an organisation.
• Device information — device identifiers, model names, operating system versions, and other metadata submitted when registering a device on the platform.
• Communications — messages or requests you send to our support team.

Information Collected Automatically

When you use the Service, we may collect certain information automatically:

• Usage data — pages visited, features used, app access events, timestamps, and in-app interactions.
• Log data — IP addresses, browser type, operating system, referring URLs, and session duration.
• Device metadata — device type, operating system, and unique device identifiers submitted via the mobile app.

Information from Third Parties

We do not purchase or receive personal information about you from third-party data brokers. We may receive information through integrations you choose to enable, which will be disclosed at the point of connection.

How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and organisation.
• To provide, operate, and improve the Service.
• To process device registrations and manage app assignments.
• To maintain audit logs for compliance and security purposes.
• To send you service-related communications such as account notifications, security alerts, and platform updates.
• To respond to your enquiries and provide customer support.
• To enforce our Terms of Use and prevent misuse of the platform.
• To comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Sharing of Information

We may share your information in the following circumstances:

• Within your organisation — administrators of your organisation can view member profiles, registered devices, and activity relevant to their organisation.
• Service providers — we engage trusted third-party vendors who assist us in operating the Service (e.g. hosting, email delivery). These providers are contractually required to protect your data and may only use it to perform services on our behalf.
• Platform administrators — ProntoHub platform administrators may access your information for the purpose of managing the platform, resolving issues, and maintaining compliance.
• Legal requirements — we may disclose your information if required to do so by law, or in response to a valid legal process (such as a court order or government request).
• Protection of rights — we may share information to protect the rights, property, and safety of ProntoHub, our users, or the public.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us at the address below.

Some information may be retained for a longer period where required by applicable law, to resolve disputes, or to enforce our agreements. Audit logs and access records may be retained as required for compliance purposes.

Security

We implement technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS), password hashing, role-based access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

If you believe your account has been compromised, please contact us immediately at support@prontohub.app.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access — the right to request a copy of the personal data we hold about you.
• Correction — the right to request that we correct inaccurate or incomplete information.
• Deletion — the right to request the deletion of your personal data, subject to legal retention requirements.
• Portability — the right to receive your personal data in a structured, machine-readable format.
• Objection — the right to object to certain types of processing, including direct marketing.
• Withdrawal of consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@prontohub.app. We will respond within the timeframe required by applicable law.

Children's Privacy

ProntoHub is intended for use by organisations and their employees. The Service is not directed at individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an in-app or email notification.

Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@prontohub.app
• Support: support@prontohub.app

We are committed to working with you to resolve any concerns about your privacy in a fair and transparent manner.